CXL: Customer Journey For Ecommerce

Understand the phases in a Customer Journey Flow and the opportunities of engagement available to expose and enhance.
Develop the ability to build a customer journey flow map for any point in focus.
Develop the ideal customer persona using data analytics to identify your end user.
Understand the architecture and framework to build a CX-driven organization.
Learn the four basic principles to translate a customer experience into products and services.

SKU: CXLCustomerJourneyforEcommerce Categories: , Tags: ,

Additional information

Course Page

Program Length



Naheed Adil

Cohort-Based Course?



1 Why beginning with Customer experience is important and the stages of an eCommerce Customer Journey 2 Create a customer journey map 3 Create personas to aid user flow, build loyalty and reduce churn 4 Build a CX-driven organization in a retail-driven environment. 5 It’s not just about Journey Mapping; its about Activation

Course Features

Access our library of thousands of marketing playbooks, each showing you how to do a specific marketing task in 10 steps or less, with real-time peer support. Join our community of marketing experts, ready to support you in getting that promotion or master new strategies, skills, and channels. Network with some of the world’s best marketers and companies and get noticed, hired, or endorsed.

Program Format




Who is this course for?

You work in a D2C retailer operating on an eCommerce Platform or Brick and Mortar Model. This course will benefit any engagement or interactions at the Consumer user level. You are an executive-level leader with an ambition to move higher up the ladder at your organization. Building a consumer-first mindset at your company will allow you to broaden your skillset and prove your ability to drive digital transformation. If you are in any of the following functional areas or desire to be; Marketing, Customer Journey, Customer Operations, and Data Science.


$173.09 per seat 1 + 1 seat free Billed per month All prices in USD + tax, where applicable

Financing Options

Annual $ 897.81 per seat 1 + 1 seat free Billed per year All prices in USD + tax, where applicable Quarterly $ 316.84 per seat 1 + 1 seat free Billed per quarter All prices in USD + tax, where applicable

Refund Policy

All plans come with a 7-day refund period. Certain refund requests for Subscriptions may be considered by ConversionXL LLC on a case-by-case basis and granted in sole discretion of ConversionXL LLC. Serial refunders – people who sign up with different email accounts and request refunds for each – will be banned for life.


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