1 Why beginning with Customer experience is important and the stages of an eCommerce Customer Journey 2 Create a customer journey map 3 Create personas to aid user flow, build loyalty and reduce churn 4 Build a CX-driven organization in a retail-driven environment. 5 It’s not just about Journey Mapping; its about Activation
Access our library of thousands of marketing playbooks, each showing you how to do a specific marketing task in 10 steps or less, with real-time peer support. Join our community of marketing experts, ready to support you in getting that promotion or master new strategies, skills, and channels. Network with some of the world’s best marketers and companies and get noticed, hired, or endorsed.
|Who is this course for?||
You work in a D2C retailer operating on an eCommerce Platform or Brick and Mortar Model. This course will benefit any engagement or interactions at the Consumer user level. You are an executive-level leader with an ambition to move higher up the ladder at your organization. Building a consumer-first mindset at your company will allow you to broaden your skillset and prove your ability to drive digital transformation. If you are in any of the following functional areas or desire to be; Marketing, Customer Journey, Customer Operations, and Data Science.
$173.09 per seat 1 + 1 seat free Billed per month All prices in USD + tax, where applicable
Annual $ 897.81 per seat 1 + 1 seat free Billed per year All prices in USD + tax, where applicable Quarterly $ 316.84 per seat 1 + 1 seat free Billed per quarter All prices in USD + tax, where applicable
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