CXL: Customer Experience For Ecommerce

In this course, we will outline the exact pieces you need to implement an excellent customer experience and show the best-in-class techniques that top-performing and leading brands in ecommerce are using.

Know the dos & don’t in fulfillment & shipping and know how to apply them for your online store
Be able to apply personalized communication at scale with the right techniques and tools
See best-in-class examples of custom, why custom packaging matters, and how it helps you to create an excellent unboxing experience

SKU: CXLCustomerExperienceforEcommerce Categories: , Tags: ,

Additional information

Course Page

Program Length

2h 00min


Adrian Piegsa

Cohort-Based Course?



1 The fundamentals of customer experience 2 The perfect shipping experience 3 Packaging done right 4 Post purchase communication 5 Next level customer support 6 Returns 7 Building a community

Course Features

Access our library of thousands of marketing playbooks, each showing you how to do a specific marketing task in 10 steps or less, with real-time peer support. Join our community of marketing experts, ready to support you in getting that promotion or master new strategies, skills, and channels. Network with some of the world’s best marketers and companies and get noticed, hired, or endorsed.

Program Format




Who is this course for?

You are starting your DTC brand, running your B2C online store, or are the e-commerce manager of an online store. You want to work on the areas after the order is placed, which will help you increase the repeat purchase rate, retention rate, and overall customer lifetime value You want to bring the shop to the next level by creating a customer experience that makes people remember you and other merchants envy you


$173.09 per seat 1 + 1 seat free Billed per month All prices in USD + tax, where applicable

Financing Options

Annual $ 897.81 per seat 1 + 1 seat free Billed per year All prices in USD + tax, where applicable Quarterly $ 316.84 per seat 1 + 1 seat free Billed per quarter All prices in USD + tax, where applicable

Refund Policy

All plans come with a 7-day refund period. Certain refund requests for Subscriptions may be considered by ConversionXL LLC on a case-by-case basis and granted in sole discretion of ConversionXL LLC. Serial refunders – people who sign up with different email accounts and request refunds for each – will be banned for life.


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